How can we help you?

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Frequently Asked Questions

Got a question about your Sunrise Medical product? Find the answer here.

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Documentation

Download PDF versions for current and discontinued products.

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Crash Testing

Your safety is important to us, so Sunrise Medical products are tested according to ISO 7176-19 and ISO 16840-4 (which involves simulating the behaviour of our products in a frontal impact on a vehicle). Learn more about how we test our products.

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Request a brochure

Interested in a Sunrise Medical product? Request a brochure or arrange your free demonstration today.

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Serial Number Inquiry

Enter a Serial Number to view a product's original specifications.

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Funding Support

Purchasing a new wheelchair or mobility scooter can be expensive, but fortunately there are a number of organisations and schemes in place to provide financial support.

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Links

To help you identify which one is the most suitable for you and your situation, we’ve provided links to government agencies and support service providers.  These links will provide valuable information, eligibility criteria and contact details. 

Do you need a service or repair?

Do you need to arrange a repair or service?

We hope that you have a trouble-free experience with your Sunrise Medical product. However, if a problem should occur, the Sunrise Medical dealership where you originally bought your product from is your first point of call. They are trained to diagnose and rectify any problems, including warranty repairs and carrying out servicing.

Can't remember where you bought your product from?

Contact us

Still need help?

Online

Email

We'll respond within 24 hours.

Call

 

+(61 2) 9678 6600

Between 9am-5pm, Mon to Fri.

Business Support

 

Meet the Team

If you're in need of help and support relating to your business with Sunrise Medical, here's a list of people who may be able to help.