Frequently Asked Questions
What's the total width of my wheelchair?
The total width of your wheelchair can be found in the user manual (or in the ordering documentation of your wheelchair). What is important to know when it comes to manual wheelchairs is if you have a camber, the overall width increases rapidly. For example, a wheelchair with 6 degrees camber and 24 "wheels, becomes 80 mm wider than a chair with 0 degrees camber.
Where can I see what settings can be changed on my wheelchair?
Please consult your user manual for more information on setting changes for your wheelchair.
Can I personalise a wheelchair?
Yes, our Built-4-Me team can help you achieve requirements that go above and beyond what you would find on the typical product order form. They'll make every effort to provide you with the most suitable solution to your request.
How often should my wheelchair be serviced?
We'd recommend that your wheelchair is serviced by an authorised Sunrise Medical dealership every year. For your safety, some elements of your wheelchair should be checked regularly. Please refer to your user manual for more information.
Where can I find my serial number?
If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.