Can I order a customisation directly from Sunrise Medical?
Sunrise Medical products are only for sale via one of our authorised dealerships, we do not sell direct. You can find your nearest Sunrise Medical dealership by using our dealer locator.
What information will a dealership ask me?
Your dealer will need to know the the product that you'd like the customisation for, client measurements, social details (like the day-to-day environment the wheelchair will be used in) and of course details of the actual customisation.
Please give as much information as you can - this will help our experts to understand your existing/future needs and provide the best solution for you.
Drawings, pictures or illustrations of the proposed solution are always useful, as well as a photo of how you are currently seated in your wheelchair.
I have a query about my Built-4-Me order. Who do I contact?
For any queries relating to your order, please contact the Sunrise Medical dealership where your order was placed.
Can I only ask for complex customisations?
Our Built-4-Me team can provide whatever you need - from complex solutions such as electronic wheelchair controls to custom paint-jobs. We'll help you achieve whatever you need, regardless of complexity.
Is any customisation possible?
Our goal is to always offer you the safest and most effective solution - that's why all requests for custom wheelchairs are subject to a risk analysis first. As we'll only offer safe solutions, in some circumstances we may decline the customisation if it does not meet our safety requirements.
I've booked on a training course, but I can't remember when or where it is?